Ram Charan: Execution: The Discipline of Getting Things Done
Nicholas G. Carr: Does IT Matter? Information Technology and the Corrosion of Competitive Advantage
Robert S. Kaplan: Strategy Maps: Converting Intangible Assets into Tangible Outcomes
Martha Young: The Case for Virtual Business Processes : Reduce Costs, Improve Efficiencies, and Focus on Your Core Business
« Gartner, 11/5/04: When Outsourcing, You Forget Software Licenses at Your Peril |
| Gartner, 11/12/04: Market Focus: Offshore Infrastructure Outsourcing, Worldwide, 2004 (Executive Summary) »
IT cost metrics are often misunderstood. Using them properly is often the first step on the road to effective IT performance management.
December 29, 2004 in IT Management | Permalink